Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed for NI will take 2-3 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We ship deliveries to NI and ROI using Fastway Ireland. Any other locations will be sent with Royal Mail.

Create an account here.

Click on ‘My Account” to login and click ‘Forgot password?’ in the password box. Enter the email address linked to your account and you will receive an email with a link to reset your password.

We are so sorry you received the incorrect products in your order. Please Contact Us with your name, email address and order number, along with the products you received. We will ensure you receive the correct products.

We are sorry to hear that your order has been damaged in transit, this is the last thing we would want for our customers. Please contact us here within 7 days of receiving your order. Please provide your name, email address and order number, along with details of the damages to your products and we will aim to find a solution.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Please refer to our refunds policy and contact us at online@wearebty.com within the 14 days of receiving your order.

You can contact us through our contact page! We will be happy to assist you.

Most of our orders are packed the same day they are received, so it is likely that your order has already been packed and waiting for courier collection.